FAQ

Technical Questions

You can save the member self-service site as a Bookmark in your preferred browser. The member self-service site can be accessed on any device via the web address: https://selfservice.carpentersfund.org. Like most other websites, you have the ability to save the mobile site as a bookmark and access it through a browser on your mobile device or smartphone.
To install an icon on your tablet or smartphone, you save a home screen icon on the device. In technical terms, the NASCBF Mobile App is a web app which is a little bit more flexible than an app you download from the Apple or Google stores (so the process is a little bit different).

Once you have registered for and activated your member self-service account, you will save an icon on your home screen which looks like any other app. We have provided a few links to instructions and demonstrations found on the web that clarify how to complete this action. Please note that the instructions will vary across both devices and browsers so you will want to take that into consideration.

You can find the instructions for both Android and Apple smartphone and tablet devices here.
  
Please note that, in some instances, this option might not be available on the device, but this is not a limitation of the member self-service app.
Information on your profile page can be updated by selecting the Update My Member Information button on that page. Please note that changes generally take up to 48 hours to be reflected.
The member information that is displayed on the Profile page is sourced directly from the benefit administration system that the Fund Office uses to process your benefits. If you would like to change/edit/update information you can do that using the Update My Member Information button. For information that is not able to be changed using this button, such as your beneficiaries, date of birth, marital status, or local information, you must contact your local Fund Office.

Health Questions

The Eligibility page on the mobile app and member self-service website reflects your current health eligibility status and plan information as recorded in the system. If this information looks out of date or incorrect, please contact the Fund Office at 1-800-344-1515, option 2.
Dependent information reflects what is recorded in the system. If this information looks out of date or incorrect, please contact the Fund Office at 1-800-344-1515, option 4.

Pension Questions

This amount reflects what your base benefit amount would be at normal retirement age. This number does not take payment option calculations into consideration. This amount assumes that you are vested in the plan and will show an amount regardless of vesting date. If you are currently a pensioner (collecting a pension benefit), this amount will NOT reflect your current monthly pension benefit amount. It will still reflect an estimated base benefit amount calculated to normal retirement age. If you have questions about your estimated monthly pension amount, please contact the Pension and Annuity team at 1-800-344-1515, option 3 or by email at pensionannuity@carpentersfund.org.
Pension information reflects the pension credits and vesting status as calculated by the benefits administration system at the fund office. If this calculation looks incorrect or out of date, please contact the Pension and Annuity team by phone at 1-800-344-1515, option 3 or by email at pensionannuity@carpentersfund.org.

Vacation Fund Questions

The New England Vacation Balance field reflects your vacation fund balance as of prior day’s end. This amount is not necessarily the amount you will receive in your vacation check because that check is cut according to New England Vacation Fund Plan rules and is for the time period stipulated in those rules. If you have any questions about these amounts, please contact the Fund Office at 1-800-344-1515, option 6 or by email at necca@carpentersfund.org.

IMPORTANT: To ensure timely receipt of your vacation check you must have a current mailing address on file at the Fund Office. Failure to have a current mailing address on file at the Fund Office as of October 31st may result in your check being delayed. We encourage all members to update their address BEFORE this deadline. You may update your address online by selecting Update My Member Information on the profile page, or you can download a Verification of Address Form at carpentersfund.org under the Forms Index tab. 

Hours Questions

All hours that have been worked and subsequently paid for by your employers should be reflected within 24 hours. You can request your work history details by selecting Email Me Hours Detail Report on the Hours page. If you see something that appears to be incorrect, please contact the Fund Office. If you are looking for hours from out of state, those can be delayed for up to 30 days. For details, please contact the Fund Office.

Guaranteed Annuity Questions

Your net annuity account balance reflects contributions, interest, bonus amounts, etc. through prior day’s end. The balance will also reflect reductions resulting from any outstanding principal balances on annuity loans. Clicking on the arrow to the right of the balance on the Balances page will take you to the screen with these details.
The Annuity Loans Outstanding amount is the sum of the principal balances outstanding on all active loans as of prior day's end.
Normal loan payment processing occurs within two business days. If you have any questions about this or if your balance does not seem to be up to date (under this definition), please contact the Fund Office at 1-800-344-1515, option 3.
Annuity loan information will be reflected on the Balances page IF you have outstanding annuity loans. You will see the number of outstanding annuity loans as well as the outstanding loan balance (in total). If this information looks out of date or incorrect, please contact the Fund Office at 1-800-344-1515.
This reflects the total value of your account, including contributions, distributions, and loan activity. This is the sum of the Profit Sharing, Money Purchase, and Voluntary Accounts if you have participated in those benefit plans. Keep in mind that current balances may not reflect pending employer contributions (Work Reports) or reciprocal transactions. If you feel this balance is incorrect contact the annuity fund office at 1-800-922-6026.

Miscellaneous Questions

The purpose of the member self-service site and mobile app are to provide better service with greater efficiency. We hope to accomplish this by:
 - Giving members easy access to information about their benefits anytime, anwhere
 - Allowing members to get answers without calling the fund office
 - Providing a new channel for communicating with members electronically
 - Improving data quality by encouraging members to update their information
As part of the registration process, you are required to set a strong password. The password strength requirements are as follows and can also be found above the password text boxes on the registration page: Must be 8 characters long, and must have at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 symbol (!@#$%^&).
The member self-service site and mobile app reflect real time (from 24 hours prior) information as it is presented in the benefits administration system (V3). The website and mobile app are not Vitech products nor are they extensions of V3. Rather, the website and mobile app were developed and configured by MIDIOR Consulting and leverage an off-core system they also developed that communicates with V3. This ensures maximum security and protection of your personal and benefit information.
MIDIOR Consulting is a third-party vendor that was contracted to help the Fund Office transition and upgrade the benefits administration system from the legacy system(s) to V3 as well as to develop an off-core system and database that supports reporting as well as the member self-service site and mobile app. For more information on MIDIOR, you can visit their website: https://www.midior.com.

Account Registration

To register for Member Self-Service, please provide the following information:
1. UBC, EMP, or OFC number
2. Last four digits of your Social Security number
3. Valid email address
4. Date of birth

Ensure that all information is accurate to complete your registration successfully. If you encounter any issues, please contact support at the fund office for assistance.
To change the email address used, contact the fund office. 
Your UBC, EMP or OFC number is a unique personal identification number that is assigned by the Fund Office and used in the context of the benefits administration system. If you are a member of the Brotherhood of Carpenters, you will have a UBC number. This number can be located by checking your UBC card or by calling your local union office. If you are an employee of the benefit fund offices, locals, training fund or other, you will have an EMP or OFC number that you can locate by contacting the Fund Office collections department.

Opting In

You can opt in for electronic communications by selecting “Update My Member Information” on the “profile” tab. If you scroll down midway, there is a box that you would check off to request to opt in, and then select “save changes”. A pop-up message will appear informing you that your request has been sent to the Fund Office. Within moments, you will receive an email to the email address associated with your self-service, requesting you “click here”. Once you have “clicked” the link provided, you will receive a pop-up message requesting you click “confirm”. You must click “confirm” to officially provide your consent to receive electronic communications. Once you have completed all these steps you will receive a message that your request has been confirmed.

Downloading/Uploading Forms

There are several downloadable forms located on the “more” tab. If you have any questions regarding these forms or can’t locate a form you’re looking for, please call 800-344-1515.
Members can securely upload completed forms to the Fund Office by using the “Upload a File or Image” feature located on the “more” tab. The Fund Office require these forms be signed with the handwritten signature of the member. A representative will contact you in the event an uploaded form does not meet the requirements of the Fund Office. 

Massachusetts Fund Office
350 Fordham Road
Wilmington, MA 01887
Mon-Fri: 8:30 AM- 4:30 PM
Phone (for benefits information): 800-344-1515
Email: membersupport@carpentersfund.org
https://www.carpentersfund.org/

Connecticut Fund Office
10 Broadway
Hamden, CT 06518
Mon-Fri: 8:30 AM- 4:30 PM
Phone (for benefits information): 800-922-6026
Email: membersupport@carpentersfund.org
https://www.carpentersfund.org/

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